Customer Service/Order Entry Assistant

Price Industries Inc. is on the search for a Customer Service/Order Entry Assistant for its growing US office and manufacturing facility located in Suwanee, GA. This position will report to the Director, Customer Support Services and will be responsible for managing customer service (Account Management) and the order entry process-from customer inquiry to Production Control, to optimize customer satisfaction and support effective production scheduling. Successful candidate will lead and/or support strategic purchasing initiatives (specifics to be determined)

Responsibilities

Assist Account Management team with daily interactions with customers. In addition to assisting the Account Management team, this position will also assist the Order Entry team.

Daily interactions and responsibilities will include:

• Checking order status and tracking
• Expedite requests
• Problem resolutions
• Field Quality Reports
• Return Material Authorizations
• Credit and debit requests
• Cross references
• Software and web site support
• Data Entry
• Change Orders
• Digital Order filing

Qualifications

Relevant Experience/ Skills

• 4 years’ experience of managing customer service
• Experience in sheet-metal industry a Huge Plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.