Customer Service/Order Entry Assistant

Price Industries Inc. is on the search for a Customer Service/Order Entry Assistant for its growing US office and manufacturing facility located in Suwanee, GA. This position will report to the Director, Customer Support Services and will be responsible for managing customer service (Account Management) and the order entry process-from customer inquiry to Production Control, to optimize customer satisfaction and support effective production scheduling. Successful candidate will lead and/or support strategic purchasing initiatives (specifics to be determined)

Responsibilities

• Optimize customer satisfaction with the Order Entry process through: Order Entry Process Quality (e.g., accuracy, effectiveness, efficiency). Information-provide order status information both proactively and in response to customer inquiries
• Continuously improve process effectiveness
• In coordination with Manufacturing, support systematic lead-time reduction
• Managing market pricing for all products, in coordination with the National Sales Manager and Marketing Communications. Maintain spreadsheets for pricing action decisions (i.e., competitive responses)
• Manage rep contracts, in coordination with the National Sales Manager. Use software tools to define U.S. representative territories
• Provide limited support for customer visits to the Price Technical Center (as appropriate). May include training and tours
• In coordination with Shipping Management, serve as a consultant to optimize the function of the finished goods warehouse stock, to serve customers and best utilize available resources
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.

• Ability to work effectively in a multitasking environment and work constructively under pressure
• Ability to manage staff to optimize business processes, and to develop the organization for continuous improvement and self-sufficiency
• Ability to work effectively with senior level customers, company senior management, factory supervision, clerical staff, outside suppliers, and others in our industry
• Adept with office software such as Microsoft Office, including word processing, spreadsheet, database management and presentation software
• Ability and desire to learn new software and apply it in improving business processes
• History of learning and applying new concepts to business process improvement
• Ability to plan and coordinate
• Ability to make sound and timely decisions
• Must be organized and detail oriented
• Ability to pass a drug screen and background check

Relevant Experience/ Skills

• 4 years’ experience of managing customer service
• MUST HAVE: 5+ years working experience in HVAC manufacturing environment
• Experience in sheet-metal industry a Huge Plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.